Privacy Policy

Introduction

Plus Point Tech and Care ("PP-TAC", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share information about you when you visit our website at www.pp-tac.com or engage with our services.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our website.

Information We Collect

We may collect the following personal information from you:

• Name
• Email address
• Phone number
• Company or organisation name
• Job title or role

This information is collected when you:

• Fill out a contact or enquiry form on our website
• Register for or attend an event or webinar
• Communicate with us via email, phone, or messaging platforms
• Interact with cookies or tracking tools on our website
• Engage with our customer support team

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and improve our services
• To respond to your enquiries and communicate about your account or project
• To send you periodic updates, newsletters, or service-related announcements (where you have opted in)
• To comply with legal obligations and regulatory requirements
• To detect, prevent, and address fraud or security issues

Third-Party Integrations

In the course of delivering our services, PP-TAC may interact with you or process your information through the following third-party platforms and communication tools:

• Microsoft Teams — used for internal collaboration and client communication
• WhatsApp — used for direct messaging and client support
• Gmail — used for email-based communication and correspondence
• Microsoft Outlook — used for email communication and calendar scheduling

Information shared through these platforms is used solely for the purpose of delivering services and communicating with you, and is subject to the same confidentiality obligations described in this policy.

SMS Consent

If you provide your phone number, we may use it to send you SMS messages related to your enquiry or our services. By providing your phone number, you consent to receiving such messages.

You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly.

Data Sharing

We do not sell or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our website or delivering our services, bound by confidentiality agreements
• Legal requirements: When required by law, court order, or government authority in the United States or applicable jurisdictions
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you

All third-party service providers are required to handle your data securely and solely for the purposes we specify.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Client engagement records: Retained for 7 years from the end of an engagement, in accordance with US legal and accounting requirements
• Contact enquiries: Retained for 2 years from the date of last contact, unless an engagement follows
• Marketing data: Retained until you unsubscribe or withdraw consent

When your data is no longer required, it is securely deleted or anonymised.

Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data, including:

• Encryption (TLS/HTTPS) for data in transit and at rest
• Firewalls and secure server hosting
• Access controls limited to authorised personnel
• Regular security reviews and assessments

While we take all reasonable precautions, no method of internet transmission is completely secure. We encourage you to use secure networks when accessing our services.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we delete your personal data, subject to legal obligations
• Withdraw consent: Withdraw your consent to data processing at any time

To exercise any of these rights, please contact us. We will respond within 30 days.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us: